2024 Reader Salary Survey

Exploring diverse career journeys

By Ophthalmic Professional Staff

Boosting Adherence to DED Treatments

How ophthalmic professionals can promote the correct use of non-prescription, at-home dry eye disease treatments

By Jennifer Kirby

Best Practices for DED Treatment Education

Provide clear communication on why patients need treatment and what they can expect.

By Raquel McJunkin

What Makes the Perfect Chart Note?

Two veteran techs review the essentials for accurate, water-tight patient records.

By Brittney Irwin, COT, CPC, CEP, Brenea Facchini, BS, COMT, CPC, OSC, Judy Williams, Co-Editor

The Ophthalmic Technician in the Role of Surgical Educator

Changes to the patient education process can benefit patients, surgeons, and staff alike.

By Sergina M. Flaherty, COMT, OSC, CTC, (F)ATPO

Coding: In-office Minor Surgical Procedures

Follow these rules to ensure proper reimbursement for in-office minor surgical procedures.

By Mary Pat Johnson, COMT, CPC, COE, CPMA

Compliance: Updates to the FTC Eyeglass Rule

A review of the key tenets of the rule that require attention, potential workflow changes, and early concerns addressed

By Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB

Viewpoint: Marketing a Career Opportunity

Create awareness for careers in ophthalmic assisting

By Jane T. Shuman, MSM, COT, COE, OSC

Customer Service

Master email etiquette for exceptional customer service

By Elizabeth Monroe, COE, CPSS, PHR