9th Annual Reader Survey

Industry trends and the desire for more training opportunities highlight key findings from this year’s readers’ poll.

By Jim Gallagher, senior managing editor

How to recognize conditions from patient descriptions

The chief complaint and history of present illness help lead eye-care providers to a definitive diagnosis.

By Sergina M. Flaherty, COMT, OSC, CTC, (F)ATPO

Surviving the trauma of triage

How to reduce anxiety and improve assessments when a patient calls

By DIANNA E. GRAVES, COMT

Facilitating EHR upgrades

Some of the major vendors weigh in on how they ease this transition for allied health staff.

By Jennifer Kirby

Common cataract surgery documentation challenges

Make sure your chart documentation can withstand an audit.

By Brittney Irwin, COT, CPC, CEP

Career focus: Orthoptics

Learn what is required by these highly trained professionals and the services they provide.

By SALLY MURRAY, CO

Viewpoint from the Editor

Six honest serving men

By Judy Williams, Co-Editor

Opening Lines

Coding

Clearing up confusion with refractions

By Mary Pat Johnson, COMT, CPC, COE, CPMA

Customer Service

Collections with a heart

By Elizabeth Monroe, COE, CPSS, PHR

Compliance

Revisit your ABN process

By Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB