Creating an Organizational Culture

How Eyecare Medical Group has built a culture that leads to high-staff engagement and practice growth

By Jennifer Kirby

Incorporating genetic testing

Success in your practice requires a team effort.

By Brandon D. Ayres, MD

The OPS: A valuable opportunity

Learn what the Ophthalmic Photographers’ Society can offer both your practice and your career.

By Lindsey Getz, contributing writer

How to boost staff morale

Consider instituting some of these examples to increase your team’s happiness and engagement.

By Carrie Jacobs, COE, CPSS, OCS, Lynn Girdlestone, MHA, COA, OSA, OSC, Hayley Boling, MBA, COE, et al.

Keeping patients who have diabetes on schedule

Educate patients on the importance of regularly scheduled exams and risks to vision.

Viewpoint from the Editor

Feeling a sense of routine

By Jane T. Shuman, MSM, COT, COE, OSC

Opening Lines

Customer Service

Service review time: Get to know your patients

By Elizabeth Monroe, COE, CPSS, PHR

Coding

ICD-10 for 2023

By PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA

Compliance

Coming soon: An electronic health information deadline

By Laurie K. Brown, MBA, COMT, COE, CPC, CPMA, LSSYB