8th Annual Reader Survey

Our 2022 survey reports on the state of salary, benefits and a changing work environment.

By Rene Luthe

Understanding IOL calculation formulas

Ophthalmic technicians — and the latest formulas — play a crucial role in patient outcomes.

By RHONDA G. WALDRON, M.M.Sc., C.O.M.T., C.R.A., R.O.U.B., R.D.M.S.

The secret to staff retention

How everyone can win from a focus on workforce planning, engagement, and recognition.

By JENNIFER FLEMING, MBA, COE

Understanding financial building blocks

How a good working knowledge of financial concepts can benefit your practice

By JENNIFER STAMBOOK, MBA

A continuous focus on customer service

OP’s “Customer Service” column offers 10 years of insight, guidance, and practical tips.

Viewpoint from the Editor

Identifying key takeaways

By Judy Williams, Co-Editor

Opening Lines

Coding

Adhering to strict documentation requirements

By PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA

Compliance

Testing compliance and efficiency

By Laurie K. Brown, MBA, COMT, COE, CPC, CPMA, LSSYB