Build a more efficient schedule

Clear communication and data are tools that can help you build and implement an effective, patient-friendly schedule.

By MAUREEN WADDLE AND ELIZABETH HOLLOWAY, COE, CPSS, PHR

Lessons from the Dry Eye University

Bowden Eye & Associates and Bowden Eye Services Management Organization share the tools for success in dry eye management.

By Patti Barkey, COE

Lifestyle considerations for cataract surgery

Failing to account for the patient’s goals leads to dissatisfaction.

By Mark Packer, MD, FACS, CPI

Introduce a mobile data security protocol

Protecting patients’ health information and avoiding HIPAA violations in the age of smartphones and tablets.

By Darla Shewmaker

Ocular therapies on the horizon

Physicians await novel treatments for dry eye, keratoconus, and conjunctivitis.

By Vanessa Caceres, Contributing

Coding

Covering benign skin lesions

By PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA

Customer Service

Improve your self-pay services

By Elizabeth Holloway, COE, CPSS, PHR

My Back Page

EMPOWERING THE COMMUNITY: To infinity and beyond

By CIERRA JONES

Viewpoint from the Editor

Back to school

Opening Lines

By Zack Tertel, managing editor